FAQs
Order Processing Time:
Please allow 3–5 business days for order processing and production before your shipment is dispatched.
Shipping Time:
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U.S. Orders: Shipped via USPS or FedEx, with an estimated delivery time of 15–20 business days.
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International Orders: Shipping times typically range from 15–30 business days, depending on the fulfillment centre.
Want a Different Size Hoodie from your Sweatpants
Email us at @theshopspark@gmail.com within 12 hours of your order with your name, order number and your preferred hoodie and sweatpants size. We will respond confirming that your custom order has been approved.
Shipping Delays:
Please be aware that factors beyond our control—such as pandemics, natural disasters, holidays, or weather conditions—may cause shipping delays. While we strive for timely delivery, unexpected delays can occasionally occur.
Please be aware that factors beyond our control—such as pandemics, natural disasters, holidays, or weather conditions—may cause shipping delays. While we strive for timely delivery, unexpected delays can occasionally occur.
Tracking Information:
We provide tracking details for every order. Once your order is shipped, you will receive tracking information via email. For assistance, visit our "Track Your Order" page on our website.
We provide tracking details for every order. Once your order is shipped, you will receive tracking information via email. For assistance, visit our "Track Your Order" page on our website.
Order Cancellations:
Orders can be canceled penalty-free within 24 hours of placement. To cancel your order, please email us at theshopspark@gmail.com with the subject line "CANCEL MY ORDER."
Orders can be canceled penalty-free within 24 hours of placement. To cancel your order, please email us at theshopspark@gmail.com with the subject line "CANCEL MY ORDER."
Incorrect Address:
If you’ve entered an incorrect address, please contact us immediately via email. We can update the address within 24 hours of order placement. Unfortunately, once the order has shipped, address changes are not possible.
If you’ve entered an incorrect address, please contact us immediately via email. We can update the address within 24 hours of order placement. Unfortunately, once the order has shipped, address changes are not possible.
Delivery Attempts:
Carriers typically make two delivery attempts before returning a package.
Carriers typically make two delivery attempts before returning a package.
Damaged Items:
If your order arrives damaged, please contact us with your order number and a photo of the damaged product. We will send a replacement at no additional cost.
If your order arrives damaged, please contact us with your order number and a photo of the damaged product. We will send a replacement at no additional cost.
Unanswered Questions:
If you have any further questions or need assistance, feel free to reach out. We aim to respond to all inquiries within 24 hours.
If you have any further questions or need assistance, feel free to reach out. We aim to respond to all inquiries within 24 hours.
We appreciate your understanding and patience with shipping times and potential delays. Your satisfaction is our top priority at Spark.